Refund and Cancellation Policy
Last updated: 27 August 2026
At Thought Labs, we want every experience with us to feel right — for you and for us. Here’s how we handle cancellations, transfers and refunds.
This policy forms part of our Terms of Service. Where a specific programme or retreat has its own terms set out on its booking page, those apply alongside this policy.
In-person retreats and immersives
This covers Goa, the Himalayas, Switzerland, the UK, Dubai and Bangalore.
90 or more days before the start date Full 100% refund, no questions asked.
Fewer than 90 days before the start date No refund available. By this point venue, accommodation and logistics costs are committed, and in most cases already paid. If something has happened, please reach out — we will always look at whether a transfer is possible.
Deposits. Where a retreat is booked with a deposit, the deposit is included in the 100% refund if you cancel 90 or more days out. Inside 90 days it is non-refundable along with the balance.
Leaving early or not arriving. We cannot refund any part of the fee if you leave a retreat partway through, arrive late, or do not attend. Venue and catering costs are committed for your full stay either way.
Visas and travel. If your visa is refused or your travel falls through, tell us as soon as you know. Inside 90 days we cannot refund, but we will do our best to transfer your fee to a future programme or retreat. This is one of the strongest reasons to take travel insurance that covers cancellation — please do.
Online programmes
Your first 14 days — full refund If you join an online programme and it is not right for you, tell us within 14 days of enrolling and we will refund you in full. No lengthy process, no hard feelings.
If you have already worked through a substantial part of the programme in that time, we may make a fair deduction for what you have used. We will explain clearly if we do.
After 14 days No refund available once the 14-day window has passed.
Cancelling before the programme starts If you enrol more than 14 days ahead of the start date and change your mind, the 14-day window still applies from the date you enrolled. Outside that, we can look at transferring you to a later cohort.
Membership
Monthly membership renews automatically each month. Cancel any time before your next renewal date and you will not be charged again. You keep access until the end of the period you have already paid for. We do not refund part-months.
Annual membership renews automatically each year. If you cancel within 14 days of your first payment or a renewal payment, we refund you in full. After that, cancellation stops the next renewal and you keep access until your current year ends.
You can cancel from your account settings, or write to us and we will do it for you.
One-to-one coaching
Before the engagement starts — full refund if you cancel 14 or more days before the first session.
Once the engagement has started — coaching packages are booked as a whole, and we hold the time for you. We do not refund unused sessions, but we will always try to reschedule.
Rescheduling a session — give us 48 hours’ notice and we will move it, no charge. Inside 48 hours, or if you do not attend, the session counts as used.
Payment plans
If you are paying in instalments, you are enrolled for the full programme and the full fee remains payable. Cancelling stops your access, it does not cancel the balance owed, except where this policy gives you a right to a refund.
Transferring your fees
Life happens. In many situations we can transfer your fees to a future programme or retreat. Write to us at success@thoughtlabs.co and we will look at your request personally.
Transfers are usually to a programme starting within 12 months. If the new programme costs more, you pay the difference. We do not refund the difference if it costs less, but we will happily put the balance toward something else.
Sending someone in your place. For retreats, you can transfer your booking to another person up to 30 days before the start date, as long as they meet any prerequisites for the programme. Tell us who, and we will handle it.
If we cancel
Occasionally we need to cancel or reschedule a programme or retreat — because we have not reached the minimum number of participants, or because of something outside our control such as extreme weather, travel restrictions or a venue closure.
If that happens, we will tell you as early as we can and give you the choice of:
- a full refund of everything you have paid us, or
- a credit toward a future programme or retreat, or
- a place on the rescheduled dates.
Please note that our responsibility is limited to the fees you have paid to us. We cannot cover flights, independently booked accommodation, visa costs or insurance premiums. Again — travel insurance.
Organisations
Training, facilitation and consulting delivered for organisations is governed by the separate agreement or statement of work for that engagement, and this policy does not apply.
Processing your refund
Approved refunds are processed within 15 business days to your original payment method. Your bank or card issuer may take a further few days to show it.
Refunds are made in the currency you paid in. Where exchange rates have moved between your payment and your refund, the amount you receive in your own currency may differ slightly. That is outside our control.
If you have a concern about a payment, please come to us first rather than raising a chargeback with your bank. We would much rather sort it out directly, and we usually can.
Your statutory rights
If you are a consumer in the UK, the EU or Switzerland, you have a legal right to cancel most contracts made online within 14 days, without giving a reason. Our online programme and membership terms above are written to meet or exceed that right.
This right does not apply to services booked for a specific date — which includes our retreats and immersives — and it may end earlier for online programmes if you have asked us to give you immediate access and acknowledged that you were giving up the right to cancel.
Nothing in this policy removes any protection you have under the consumer law of your country.
Need help?
Contact us at success@thoughtlabs.co if you need any help or support with a refund, transfer or cancellation. A person reads it, and we will come back to you properly.